How to access, correct or delete your personal data and use your other rights.
1. How to make a request
- E-mail: write to info@castlyra.com from the e-mail address registered on your CastLyra account, with "Data request" in the subject line.
- Requests from Türkiye may also be made with a secure electronic or mobile signature, via registered e-mail (KEP) or in writing, under the Communiqué on the Procedures for Applications to the Controller.
2. What to include
- Your name and the e-mail address you use on CastLyra;
- What you are asking for (e.g. a copy of my data, correction, deletion, unpublishing my profile, withdrawing consent);
- For written requests from Türkiye, a signature and Turkish ID number or, for foreign nationals, nationality and passport number (only to verify identity; not required for e-mail requests).
If you act on someone else's behalf, proof of authority is required. If we cannot verify your identity we may ask for more information.
3. Response time
We answer free of charge within 30 days (for complex requests under GDPR this may be extended by two months, and we will tell you). If we refuse a request we explain why.
If you are not satisfied, in Türkiye you can complain to the Personal Data Protection Board within 30 days of our answer and in any case within 60 days of your request. In the EU you can contact your data protection authority, and in the UK the ICO.
4. US residents
You can use your rights under your state's law (for example California's CCPA/CPRA) — to know, correct, delete and opt out of sale/sharing — in the same way. We do not sell personal data and will not treat you differently for exercising your rights.